In the outer part of the enterprise is seen benefited not to pass the time in any situation, customer may decide more quickly, it will have answers in time, there will be no oversights, customer can appreciate the speed and effectiveness of the company. Costs: by leaving KnowledgeSync monitored and run, it reduces costs by time used, timely information, possible reduction of staff, efficient and effective process. Greater coverage, E-mail, Fax, cellular, FTP or Web. Alarms based on an application (eg: send the consultant a list of customers with pending sales opportunities and which have not been contacted in more than one week). Alarms based on data with cross-conditions of multiple applications (e.g.: report of clients with outstanding opportunities that are waiting on approval of credit in the financial implementation management of clients with sales opportunities in CRM.) He sent one to one marketing.
Sending alarms of exceptions administrative (e.g.: alarm management errors, missed, or introduction of erroneous data, as an email invalid or a phone number). Send alarms based on business intelligence & data mining (e.g.: see if a client changed their purchasing habits in more than 25% of your monthly average and if so send a report to sales). Monitor incoming Email, automatic response messages, updating of content-based applications and routed the emails to the right people. When an email is sent to support the company mail, KnowledgeSync checks if this in the contacts database, and can create a support ticket and send automatically sending that email, the assigned number. When someone fills out a form on the Web requiring information of products, KnowledgeSync determines that information are asking and assigns a task to a responsible and at the same time program a call in the CRM application.
Some companies carry out orders by email or Web, KnowledgeSync forms creates the corresponding command in the financial application and send the invoice to the customer and to the relevant people in the company. Various publishing formats: PDF, Excel, HTML, WORD, XML, AsciiText, delimited by comma or A Tab-delimited continuation statement some other examples that help illustrate its many funcionanlidades and benefits: based on the email of customers stored in the database and your birthday day generate custom emails everyday, enclosing a bond or letter. Notify each assessor the proximity of a Bill, attached the receipt of payment. Send to the regional manager and/or area performance report. Stagger the settlement of a claim, with the attached claim. Notification of a contract are you this approaching maturity, enclosing authorization to renew it. Deliver quotes to your customers email and attach a copy in its files. Price list update. Delivery of manuals or update them, only to customers who have purchased a particular product. Delivery of bonds or letters for the prospects who have not yet decided to become our customers. Delivery lists campaigns.