The employees will not carry through the work correctly. The risk of the employees exists to make better of what the proper Leader. They will be able to imagine that it (the Leader) does not have enough work. Its employees are inexperienced and not motivated. He does not trust its collaborators. Its team it does not possess the vision of all. Not of the one for ' ' segurar' ' the errors of the others.
The fear of that he will not be more ' ' indispensvel' '. It observes that the reasons above are all of strict personal matrix, not having nothing to see with the size of the organization or the degree of the given service. On the other hand, companies exist where any employee who is boarded for the customer with some type of problem, immediately this collaborator if becomes the responsible one for the solution and still he has a stipulated financial limit for such. Optimum of everything this is that the problem is decided without memoranda, meetings or the envolvement of any Manager. At the beginning, some directors of these organizations believed that this new rule would take the company the bankruptcy and, for surprise of all they, the time of resolution of problems fell, the degree of satisfaction of the customers went up, the organizacional climate improved significantly and new units had been created to give account of the increase of the sales.
At last, with the power directed toward the tips, related organizations the customers had grown and if happy fidiciary offices had become more and. Ahead of this, the organizations must understand that the Empowerment comes from top to bottom and the maximum Leader must have the clear vision of that ' ' war for cliente' ' it happens is in ' ' ponta' ' of its company and not in the offices with conditional air, leather armchair and carpet. We must remembering in them that the problem is of personal order e, therefore, becomes necessary contracts? or to form? Controlling that are human, imperfect and that they do not have fear of ' ' sombra' '. Human beings, because they must have the conscience of that they will not have the control of everything. Imperfects tense, because its commanded some times will make that it better. Not to have fear of shade, therefore indispensable is that one that leaves vacation, disconnect the cellular one and the customer is thankful. Being thus, when the tip has the power surplus more time leadership to think the strategy of the organization and, as Henri Ford said, ' to it; ' to think is the work more weighed perhaps than it exists and either for this that exists so little person dedicated to this tarefa' '.